What are the shipping options?
We ship with Australia Post, to anywhere they deliver in Australia. We have a standard and express service available, although due to current restrictions Australia Post are experiencing significant delays and cannot guarantee next day delivery on express post. If you are in Melbourne and have a gifting emergency or need delivery on a specific date, contact us at firstname.lastname@example.org and we can provide a quote for delivery by courier.
How long will it take to be delivered?
Orders take 7-10 business days to arrive via standard shipping, depending on where it’s going.
If you select express shipping, it may take approximately 2-4 days. We will fulfil orders placed before 12pm the same business day, otherwise they will be fulfilled the next business day.
We ship Monday – Friday and are closed weekends.
Can you deliver on a specific day?
As delivery is provided by a third party, and there are currently significant delays, we can’t guarantee a specific delivery date. We offer delivery with Startrack and can provide a quote if you wish to have an item delivered on a certain day.
Where do you ship?
We ship anywhere in Australia that Australia Post delivers to.
We can ship international on a case-by-case basis for an additional fee. Just email us at email@example.com. Please note that our free shipping codes only apply to orders within Australia.
Help! I need a gift urgently!
If you live in Melbourne, may be able to arrange a same day courier. Email us at firstname.lastname@example.org to make arrangements.
What is your returns policy?
All sales are final, however if the gift arrives faulty or damaged from transit please photograph the gift and email us as soon as possible. We will re-send the product and pay for the return postage charges. In the case where the product is no longer available, we will offer a full refund or exchange. We will meet our obligations under Australian Consumer Law.
I have a question about a product.
Please email us at email@example.com with ‘Product Query’ in the subject line. In an instance we don’t know the answer straight away, we will get in touch with the supplier and get back to you as quickly as possible.
Do your gifts come with a card?
Yes! At check out you will be given the opportunity to select a custom-designed gift card. All you need to do is provide us with your message, and we will hand write it with care. Alternatively, you can request to leave the card blank if you are giving in person and wish to write on it yourself.
Do your gifts get updated or changed?
We love finding new and amazing items to include in our gift boxes, and some items are limited production. So we change things up and keep them fresh!
Do you remove prices?
We don’t include receipts inside any of our gift boxes. We also do not alter any product packaging by removing or crossing out labels however many of our products don’t have prices shown, or prices are discreetly located on packaging.